Need help with GoExploring? Email us at [email protected]. We will respond as soon as reasonably possible.

How we can help

Contact us if you:

• have trouble signing in or using your account;
• find incorrect or outdated mission information;
• experience a bug or technical problem; or
• have a privacy, account deletion, or other question about GoExploring.

What to include

To help us investigate, please include a short description of the issue and what you expected to happen. For technical problems, it is also useful to include your device model, iOS version, app version, and any relevant screenshots.

Do not email passwords, authentication codes, or other sensitive information. GoExploring will never ask you for your password.

Safety and emergencies

GoExploring is not an emergency, navigation, or rescue service. If you are in danger or need urgent assistance, contact the local emergency services where you are.

Mission details and access conditions can change. Always follow current instructions from local authorities, land managers, guides, signs, and emergency services.

Privacy and terms

For information about personal data, see our Privacy Policy. Your use of GoExploring is also subject to our Terms and Conditions.

Contact

Email: [email protected]

Last updated: 5 September 2026